1. Information We Collect
When you create an account, subscribe to a plan, or use our services, we may collect the following information:
- Account information — name, email address, and password (hashed).
- Billing information — payment details are processed and stored by Stripe. We do not store credit card numbers.
- Usage data — auction listings you import, deals you view, and feature interactions to improve our service.
- Device and log data — IP address, browser type, and access timestamps collected automatically.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve LaneDock's services.
- Process subscriptions and manage billing.
- Send transactional emails (account confirmations, billing receipts, deal alerts).
- Monitor usage to enforce plan limits and prevent abuse.
- Respond to support inquiries.
3. Data Sharing
We do not sell your personal information. We share data only with:
- Stripe — for payment processing.
- Infrastructure providers — hosting, database, and email services necessary to operate the platform.
- Legal authorities — when required by law or to protect our rights.
4. Data Security
We use industry-standard security measures including HTTPS encryption, hashed passwords, and secure session management to protect your data. While no system is completely secure, we take reasonable precautions to safeguard your information.
5. Cookies
We use cookies for authentication sessions and essential site functionality. We do not use third-party advertising cookies.
6. Data Retention
We retain your account data for as long as your account is active. When you delete your account, we remove your personal data within 30 days, except where retention is required by law.
7. Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Export your data.
- Cancel your subscription at any time.
To exercise these rights, contact us at support@lanedock.com.
8. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes by email or through a notice on our website.
9. Contact
If you have questions about this privacy policy, please contact us at support@lanedock.com.